Shipping Policy

Domestic Shipping:

Most orders are shipped via UPS Ground, with some exceptions shipped via USPS Priority Mail. Due to the handmade nature of our items, they are made to order with a processing time of 15-20 business days (not including weekend days). You will receive an email when your order has shipped which will include tracking. We are not responsible for items that are stuck in transit. UPS Ground guarantees delivery within 5-8 business days.

International Shipping:

Orders are shipped via UPS Worldwide or USPS First Class International Mail from Honolulu, Hawaii. Due to the handmade nature of our items, they are made to order with a processing time of 15-20 business days (not including weekend days) and shipping may take an additional 2-3 weeks depending on your location. You will receive an email when your order has shipped which will include tracking. We are not responsible for items that are stuck in transit which is common with international orders. Please reach out to the carrier directly for assistance with shipments that are damaged or not received.

Address Change:

Please contact us as soon as possible with address changes to see what we can do. We may have to cancel the order and have you reorder your item with the correct address. Once an order has shipped we can not change the address and we are not responsible for any order that has shipped to the wrong address that was provided by the customer.

Lost or Stolen Items:

We are not responsible for any items lost or stolen in the mail. You will need to contact UPS or USPS to file a lost or stolen claim.

General Shipping Policies:

Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the carrier.

CURIOUS is not held responsible for:

Mistakes made by the carrier (UPS, USPS)
Wrong addresses given by customers
Damage to orders by postal service
PO box issues
Stolen packages after delivery

Order Confirmation

Items are shipped after processing. In addition to an order confirmation email, we will send you a shipping confirmation email.

Return Mail

If your package is returned as undeliverable, please reach out to us. We will inspect the condition of the items to ensure they were not damaged in transit and we can arrange to ship them back out to you with updated address info if necessary. There is a $30 return mail fee which is the cost we are charged by the carrier that must be paid before your shipment is resent. In order to avoid return mail we ask that you keep an eye on your tracking info to ensure your items are delivered within the estimated delivery date and contact the carrier if there are any issues.

Shop In-Person

Experience the feel-good vibes at our newest funky home goods store located on the second floor of the Harbors Vintage building in Honolulu, Hawai’i. Find an eclectic mix of our handmade wares and more colorfully curated decor.

Find Us

Address

1269 S Beretania Unit E Honolulu, HI 96814 (2nd floor)

Hours

Tuesday-Saturday 12-6pm

Sunday 12-5pm

Closed Mondays

We share the same hours as Harbors Vintage and will also be open for all special events. Keep up with our socials for all the details!

Shipping