Most orders are shipped via USPS Ground, with some exceptions shipped via UPS Ground. Due to the handmade nature of our items, they are made to order with a processing time of 15-20 business days (not including weekend days). You will receive an email when your order has shipped which will include tracking. We are not responsible for items that are stuck in transit. USPS Ground guarantees delivery within 5-8 business days.
Orders are shipped via UPS Worldwide or USPS First Class International Mail from Honolulu, Hawaii. Due to the handmade nature of our items, they are made to order with a processing time of 15-20 business days (not including weekend days) and shipping may take an additional 2-3 weeks depending on your location. You will receive an email when your order has shipped which will include tracking. We are not responsible for items that are stuck in transit which is common with international orders. Please reach out to the carrier directly for assistance with shipments that are damaged or not received.
Please contact us as soon as possible with address changes to see what we can do. We may have to cancel the order and have you reorder your item with the correct address. Once an order has shipped we can not change the address and we are not responsible for any order that has shipped to the wrong address that was provided by the customer.
Lost or Stolen Items:
We are not responsible for any items lost or stolen in the mail. You will need to contact UPS or USPS to file a lost or stolen claim. We are unable to issue refunds for unclaimed and returned packages.
General Shipping Policies:
Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the carrier.
CURIOUS is not held responsible for:
- Mistakes made by the carrier (UPS, USPS)
- Wrong addresses given by customers
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery